Banking and Financial Services

Powerful and extremely flexible Smart Process Apps!

Microfinance / Micro Lending & Universal Banks


We offer a range of “smart process-centric apps” focusing on areas that are very dynamic in nature like

Loan Management (Including KYC Compliance)

A comprehensive solution suite that automates and manages all aspects of Loan Management from Loan origination to Settlement.

The operations are completely systemized and automated in alignment with Processes, Policies and Procedures. Compliance with KYC norms is also built into the solution suite.

Data and documents to be captured and processed can be configured to meet specific needs of each organization

Customer-Satisfaction Management

A solution suite that transforms each customer facing officer (loan clerk etc) into a strategic sales person by presenting the right information at the right time in the right form about each customer to enable focused, upselling and cross selling of portfolio of products.

A system that manages all customer facing processes (like request solicitation, complaints handling etc) with a primary objective of drastically improve customer satisfaction

Key Artifact Management

Each organization generates a host of critical artifacts (documents) from various channels - from a Core Banking System, originate from a paper, a set of key correspondence via email between stakeholders and so on. Managing all these in an uniform manner providing role based access to people, enabling a collaborative workspace to “process” these artifacts

Compliance Management

A validation engine that adds an intelligence layer to existing core banking system to enable easy compliance with regulatory norms with complete audit trail.

Collateral Management

Total Collateral Management by valuing and periodic updations of different types of securities. Automatically link with external agencies as applicable.

Non-core Operations Management

Process enable and streamline critical functions like HR Management, Expense Management and so on to reduce cost of operations and improve overall operational efficiency

Microfinance & Micro Lending

Smart Process Apps for Microfinance/Micro Lending Instituions

Our solution for Microfinance/Micro lending institutions transforms the execution capabilities by optimizing the following three key value disciplines:

Product Innovation:
Maximize revenue from portfolio of Loan Products, and constantly innovate and launch new products to differentiate

Customer Intimacy:
Manage each and every interaction with any customer effectively with a focus on customer experience

Operational Excellence:
Reduce Operational costs by systemizing both core (Loan Management) and non-core operations (Expense Management, HR etc)

Our Loan Management suite for zero-defect loans contains the following modules

Employer Management

Manage various aspects of employers and their employees

Contract Management

A powerful tool to manage contracts with complete audit trail

Product Management

Flexible management of portfolio of Loan Products

Loan Issue and KYC Compliance

Automated, zero defect Loan Origination, including compliance with KYC norms

Collection

Various modes of receipting

Customer Score Card

A powerful tool to define and view scores of customers

Refund

Refunds life cycle – from initiation to transaction closure

Settlement

All aspects of Loan settlement

Lean CRM

Single view of customer with capabilities to track and monitor all interactions

Actions and Communication

Event based escalations/notifications

MIS Reporting

Host of dashboards and reports for decision making

Admin Module

Configure and Manage various aspects of the Smart app

Universal Banking

Smart Process Apps for Universal Banking

Many banks have optimized their core functions by implementing a Core Banking System. While the core banking system (CBS) covers many areas in some detail, there are still a few important areas that are not addressed by Core Banking Systems, like the following:

Systems that require frequent modifications like Loan Origination, Customer service management and so on

Ever-changing Compliance Mandates

Core Banking Systems are not designed for change. Business needs change frequently, over a period of time, an IT platform that is not-designed for change becomes a major bottleneck. Inability to transform the underlying platform to adapt to the constantly evolving business needs becomes a stumbling block for banks. Since all the existing applications are not integrated and more importantly many critical functions are performed “outside” of a system through spreadsheets:

It becomes difficult for Management to get a holistic “integrated” view of their organization

It gets cumbersome for Senior managers to have control over day-to-day operations

Loan Origination Platform for Retail and Corporate Loans

Retail Banking

Retail products have the following primary complexity –

High dynamism Financial Products to be changed frequently, a portfolio of products that are to be managed with minimum cycle time

High volumes ability to handle high volumes and learn from the existing data

Our solution for Loan Origination for Retail banking has the following moduless

Product Management

Flexible management of portfolio of Loan Products

Settlement

A powerful tool to manage contracts with complete audit trail

Product Management

All aspects of Loan settlement

Loan Issue and KYC Compliance

Automated, zero defect Loan Origination, including compliance with KYC norms

Collection

Various modes of receipting

Customer Score Card

A powerful tool to define and view scores of customers

Refund

Refunds life cycle – from initiation to transaction closure

Settlement

All aspects of Loan settlement

Lean CRM

Single view of customer with capabilities to track and monitor all interactions

Actions and Communication

Event based escalations/notifications

MIS Reporting

Host of dashboards and reports for decision making

Admin Module

Configure and Manage various aspects of the Smart app